80028670: DiversityDoctor 2012: Remaining Competitive while Reducing Healthcare Disparities and Improving Patient Satisfaction

October 13, 2012

Registration Form

Tuition Remission Form

DiversityDoctor 2012 Brochure Cover Image

Accreditation Statement
This activity has been planned and implemented in accordance with the Essential Areas and policies of the Accreditation Council for Continuing Medical Education through the joint sponsorship of the Johns Hopkins University School of Medicine and DiversityDoctor, LLC. The Johns Hopkins University School of Medicine is accredited by the ACCME to provide continuing medical education for physicians.

Credit Designation Statement
The Johns Hopkins University School of Medicine designates this live activity for a maximum of 6.50 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in the activity.

Other Credit
American College of Healthcare Executives
American College of Healthcare Executives (ACHE) accepts AMA PRA Category 1 Credit™ from organizations accredited by the ACCME as Category 2 Qualified Education credit.

American Nurses Credentialing Center
American Nurses Credentialing Center (ANCC) accepts AMA PRA Category 1 Credit™ from organizations accredited by the ACCME.

American Academy of Nurse Practitioners
American Academy of Nurse Practitioners (AANP) accepts AMA PRA Category 1 Credit™ from organizations accredited by the ACCME.

American Academy of Physician Assistants
American Academy of Physician Assistants (AAPA) accepts certificates of participation for educational activities certified for AMA PRA Category 1 Credit™ from organizations accredited by the ACCME. Physician assistants may receive a maximum of 5.75 hours of Category 1 credit for completing this program.

Description

In an era of change in reimbursement and reform, providers and hospitals that are best prepared for these changes will most likely prevail in the future. Healthcare disparities continue to prevail despite national efforts to reduce them; providers and institutions are being challenged to do more with less; and healthcare reimbursement is being directly tied to patient satisfaction scores this year. While cultural competence has been viewed as an important issue in the past, it is now becoming a matter of life and death not just for patients, but healthcare providers and institutions as well.
Come join us for the second annual DiversityDoctor conference. Attendees will have the opportunity to:

Examine key drivers that are moving the field forward
Explore revised and existing accreditation standards and related regulatory supports for Effective Communication, Cultural Competence, and Patient-and Family-centered care
Explore evidence for disparities in health and health care
Learn how to move from “evidence to action” on diversity and cultural competence in your own organization
Examine examples of activities that are being carried out to improve quality and achieve equity
Define a framework and road map for reducing disparities in health care
Review the evidence for what interventions can reduce disparities in health care
Describe integrated health care and community approaches for reducing disparities
Identify impending challenges facing academic medicine
Describe the evolution of the diversity mindset in academic medicine
Discuss the rationale for using diversity as a means to excellence in healthcare
Engage in discussion about current practices and opportunities for improvement

Objectives

After attending this activity, the participant will demonstrate the ability to:

Recognize the context for training in healthcare disparities
Recall common definitions of cultural competence, race, ethnicity and culture and use tools for self-assessment
Differentiate the traditions and beliefs of diverse patient populations, at multiple levels – as individuals, in families and as part of a larger community
Explain the impact that stereotyping can have on medical decision-making
Name strategies for recognizing patterns of healthcare disparities and eliminating factors influencing them
Formulate strategies to remain competitive as providers and institutions in this fast-changing healthcare environment

Talks

October 13, 2012 8:45 AM to 9:00 AM

Conference Goals and Welcome

Swift, Patrick

After attending this lecture, the participant will demonstrate the ability to define the goals of the conference.

October 13, 2012 9:00 AM to 9:50 AM

A Continuous Quality Improvement Approach to Organizational Cultural Competence

Laveist, Thomas

Differentiate U.S. demographics related to race, ethnicity, and language, Explain various federal mandates and regulatory standards related to cultural competency, and Apply a continuous quality improvement approach to improve organizational cultural competency.

October 13, 2012 9:00 AM to 9:50 AM

A Continuous Quality Improvement Approach to Organizational Cultural Competence

Wilson, Cheri

October 13, 2012 9:50 AM to 10:45 AM

Perceptions and Unconscious Bias: Implications for Health Care?

Stokes, Linda

Define the conept of "frame of reference" and describe how it influences perceptions, decisions and behaviors Examine individual perecptual filters and stereotypes and explore the implications on qualty outcomes, safety, patient centered care, costs and revenue generation Practice a six-step process for managing filters and stereotypes

October 13, 2012 11:00 AM to 11:50 AM

The Dignity and Respect Campaign: An Initiative to Build an Inclusive Workplace that Delivers Patient-centered, Culturally Competent Care

Castleberry-Singleton, Candi

At UPMC, we believe employees who are treated with dignity and respect know what it takes to treat patients and their families with dignity and respect. The Dignity & Respect Campaign started as an internal change management initiative to promote inclusion in the workplace and cultural competency in patient care, but has become a national movement to help employees effectively collaborate within diverse organizations, unify communities, and promote anti-bullying in schools. This session will provide an overview of the Campaign, as well as provide steps you can take to begin your own Dignity & Respect Journey. You will learn how: 1.UPMC integrated dignity, respect, cultural competency into day-to-day business practices; 2.UPMC leaders been have engaged and created accountability in their respective business units; 3.Employee engagement has been positively impacted, gaining commitment from employees at all levels of the organization; 4.The Dignity & Respect Campaign has been aligned to social responbility efforts and become a national effort; 5.You can utilize this initiative to augment, reignite, and start a Dignity & Respect Initiative in your organization.

October 13, 2012 12:50 PM to 1:40 PM

Improving Patient-Provider Communication to Support Safety and Quality: Research, Resources, and Guidelines

Wilson-Stronks, Amy

Explain how patient-provider communication can impact patient safety and care. Identify national standards related to effective communication, cultural competence, and patient-centered care. Identify ways to take action to improve patient-provider communication. Use available tools and resources to assess and improve your organization’s ability to meet the needs of diverse populations.

October 13, 2012 1:40 PM to 2:30 PM

Diversity and Cultural Competence In Healthcare: From Evidence to Action

Hunt, David

Explain the federal law of language access (Title VI of the Civil Rights Act of 1964) as it applies across a wide variety of healthcare settings. Use the law to identify common legal/risk management and quality/safety issues associated with the provision of language access services. Obtain executive-level buy-in for improving language access services by constructing solid evidentiary "cases" on business, medical and legal grounds that justify additional organizational investment and management oversight of language access services.

October 13, 2012 2:30 PM to 3:25 PM

Interventions to Reduce Racial and Ethnic Disparities in Health Care

Chin, Marshall

1) Describe what works for reducing disparities 2) Explain a roadmap and conceptual model for implementing disparities reduction interventions

October 13, 2012 3:40 PM to 4:30 PM

LGBT Patient-Centered Care: Strategies for Equity and Inclusion

Snowdon, Shane

--Describe key characteristics of LGBT people as a group --Describe major health challenges experienced by LGBT patients --Describe best practices in providing optimal care to LGBT patients

October 13, 2012 4:30 PM to 4:45 PM

Closing Remarks

Swift, Patrick

After attending this lecture, the participant will demonstrate the ability to define the goals addressed during this conference.

Policy On Speaker And Provider Disclosure

It is the policy of the Johns Hopkins University School of Medicine that the speaker and provider disclose real or apparent conflicts of interest relating to the topics of this educational activity, and also disclose discussions of unlabeled/unapproved uses of drugs or devices during their presentation(s). Johns Hopkins University School of Medicine OCME has established policies in place that will identify and resolve all conflicts of interest prior to this educational activity. Detailed disclosure will be made in the activity handout materials.

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80028670: DiversityDoctor 2012: Remaining Competitive while Reducing Healthcare Disparities and Improving Patient Satisfaction

Description

Objectives

Talks

Conference Goals and Welcome

A Continuous Quality Improvement Approach to Organizational Cultural Competence

A Continuous Quality Improvement Approach to Organizational Cultural Competence

Perceptions and Unconscious Bias: Implications for Health Care?

The Dignity and Respect Campaign: An Initiative to Build an Inclusive Workplace that Delivers Patient-centered, Culturally Competent Care

Improving Patient-Provider Communication to Support Safety and Quality: Research, Resources, and Guidelines

Diversity and Cultural Competence In Healthcare: From Evidence to Action

Interventions to Reduce Racial and Ethnic Disparities in Health Care

LGBT Patient-Centered Care: Strategies for Equity and Inclusion

Closing Remarks

Target Audience(s)

Course Director

Course Co-Director

Lodging

Hotel Website

Contact Info